JS
Jacques S
1 reviews | Active since Apr 2021
16 Feb 2022, 14:46
Shocking service
Absolute shocking service from Brightrock. Happy to take my monthly premium but when it comes to assessing a claim, it is back and forth the entire time. Claim submitted in October 2021. Only feedback that I have had from Brightrock is that they are waiting on doctor's and medical aid reports. After I stepped in, sent them the doctor's report within 24 hours. Feedback from Bightrock on 8/02/2022 "I will receipt this and move the claim back to the assessors worklist. You will receive feedback on the progress later in the week.". Guess what no feedback later the week. Learned today 16/02/2022 that they are waiting on medical aid reports which was sent to them already. How long must this continue?
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Replies (2)
BrightRock's replyOfficial
16 Feb 2022, 15:33Good day Jacques,
We are sorry to hear you have had a negative experience. We have escalated this to our claims team, so that they may assist further and be in touch with you.
Kind regards,
The BrightRock Team
We are sorry to hear you have had a negative experience. We have escalated this to our claims team, so that they may assist further and be in touch with you.
Kind regards,
The BrightRock Team
BrightRock's reply16 Feb 2022, 15:33
Official
Good day Jacques,
We are sorry to hear you have had a negative experience. We have escalated this to our claims team, so that they may assist further and be in touch with you.
Kind regards,
The BrightRock Team
We are sorry to hear you have had a negative experience. We have escalated this to our claims team, so that they may assist further and be in touch with you.
Kind regards,
The BrightRock Team
BrightRock's replyOfficial
23 Feb 2022, 09:41Dear Jacques, Thank you for bringing your complaint about the delay with your claim to our attention. We have received confirmation from our claims team that your claim has been escalated and is receiving urgent priority. The consultant dealing with your claim has assured us she has been in contact with you to apologise for the delay, explain the reasons for it, and to update you on our progress. Kind regards The BrightRock Team
BrightRock's reply23 Feb 2022, 09:41
Official
Dear Jacques, Thank you for bringing your complaint about the delay with your claim to our attention. We have received confirmation from our claims team that your claim has been escalated and is receiving urgent priority. The consultant dealing with your claim has assured us she has been in contact with you to apologise for the delay, explain the reasons for it, and to update you on our progress. Kind regards The BrightRock Team