DL
Daniela L
1 reviews | Active since Oct 2014
21 Jul 2026, 10:01
Refusal to cancel policies
BrightRock has been ignoring cancellation requests from myself and my husband for 3 months. And it took myself, my husband and my brokers to phone and email relentlessly to finally get our products cancelled and a refund for the last month of illegitimate debit order.
Because of their outright refusal to ignore the forms, the emails, and despite giving confirmation via email multiple times that the policies have been cancelled we have had to absorb double debits and endured communication torture.
0/10. I am so relieved to not be with them anymore.
Helpful (0)
Replies (1)0
Replies (1)
BrightRock's replyOfficial
21 Jul 2026, 10:06Hi Daniela L
Thank you for bringing your complaint to our attention. We're very sorry to hear of the poor service you've experienced, which is not a reflection of the high service standards we set for ourselves. I'll ensure that your complaint is investigated to understand what went wrong and that you receive a response. While you are no longer a BrightRock policyholder, we value the feedback as we're continually working to improve our service delivery and communication with clients.
Kind regards,
The BrightRock team
Thank you for bringing your complaint to our attention. We're very sorry to hear of the poor service you've experienced, which is not a reflection of the high service standards we set for ourselves. I'll ensure that your complaint is investigated to understand what went wrong and that you receive a response. While you are no longer a BrightRock policyholder, we value the feedback as we're continually working to improve our service delivery and communication with clients.
Kind regards,
The BrightRock team
BrightRock's reply21 Jul 2026, 10:06
Official
Hi Daniela L
Thank you for bringing your complaint to our attention. We're very sorry to hear of the poor service you've experienced, which is not a reflection of the high service standards we set for ourselves. I'll ensure that your complaint is investigated to understand what went wrong and that you receive a response. While you are no longer a BrightRock policyholder, we value the feedback as we're continually working to improve our service delivery and communication with clients.
Kind regards,
The BrightRock team
Thank you for bringing your complaint to our attention. We're very sorry to hear of the poor service you've experienced, which is not a reflection of the high service standards we set for ourselves. I'll ensure that your complaint is investigated to understand what went wrong and that you receive a response. While you are no longer a BrightRock policyholder, we value the feedback as we're continually working to improve our service delivery and communication with clients.
Kind regards,
The BrightRock team