CS
Colleen S
1 reviews | Active since Dec 2022
13 Dec 2022, 07:32
POOR CUSTOMER SERVICE - NO COMMUNICATION OR FEEDBACK
Very poor customer service., or even none to speak of. They do not reply to queries after several emails - NO RESPONSE STILL!! I do not want my life insurance or any other product with them if they can't give one query the necessary attention!
Helpful (0)
Replies (2)0
Replies (2)
BrightRock's replyOfficial
13 Dec 2022, 09:42Hi Colleen S
I'm very sorry to hear you've had no response to your email queries - I can assure you that's not the level of service we aspire to. I'll ask someone to be in touch with you urgently to assist you.
Kind regards
Amanda@BrightRock
I'm very sorry to hear you've had no response to your email queries - I can assure you that's not the level of service we aspire to. I'll ask someone to be in touch with you urgently to assist you.
Kind regards
Amanda@BrightRock
BrightRock's reply13 Dec 2022, 09:42
Official
Hi Colleen S
I'm very sorry to hear you've had no response to your email queries - I can assure you that's not the level of service we aspire to. I'll ask someone to be in touch with you urgently to assist you.
Kind regards
Amanda@BrightRock
I'm very sorry to hear you've had no response to your email queries - I can assure you that's not the level of service we aspire to. I'll ask someone to be in touch with you urgently to assist you.
Kind regards
Amanda@BrightRock
BrightRock's replyOfficial
14 Dec 2022, 10:14Hi Colleen S
Our consultants called you, but were not able to reach you. However, your request has been processed and we have sent you email confirmation that it has been actioned. We hope your query has now been resolved, and apologise once again for the poor service you received. We have addressed this with our service team.
Kind regards
BrightRock
Our consultants called you, but were not able to reach you. However, your request has been processed and we have sent you email confirmation that it has been actioned. We hope your query has now been resolved, and apologise once again for the poor service you received. We have addressed this with our service team.
Kind regards
BrightRock
BrightRock's reply14 Dec 2022, 10:14
Official
Hi Colleen S
Our consultants called you, but were not able to reach you. However, your request has been processed and we have sent you email confirmation that it has been actioned. We hope your query has now been resolved, and apologise once again for the poor service you received. We have addressed this with our service team.
Kind regards
BrightRock
Our consultants called you, but were not able to reach you. However, your request has been processed and we have sent you email confirmation that it has been actioned. We hope your query has now been resolved, and apologise once again for the poor service you received. We have addressed this with our service team.
Kind regards
BrightRock