AG
Almar G
1 reviews | Active since May 2021
28 May 2021, 17:28
Poor customer service, inability to resolve client queries, no response to client queries
Dear BrightRock
My client has been battling to change her husband's policy into her name since January. We have sent emails and even visited your offices and still this matter remains unresolved since January. You do not respond to emails at all. Please do better. It is your clients that make your business, kindly treat us as such. Kindly urgently contact me to resolve this matter.
Helpful (0)
Replies (4)0
Replies (4)
BrightRock's replyOfficial
01 Jun 2021, 11:45 Dear Almar G,
Thank you for your message.
We have forwarded your details to our service team, who will be in touch shortly.
Kindly send us the clients contact number, ID number and full names in order for us to investigate further. You can also email us at service[at]brightrock[dot]co[dot]za We will follow up shortly and provide you with feedback.
Kind regards, BrightRock
Thank you for your message.
We have forwarded your details to our service team, who will be in touch shortly.
Kindly send us the clients contact number, ID number and full names in order for us to investigate further. You can also email us at service[at]brightrock[dot]co[dot]za We will follow up shortly and provide you with feedback.
Kind regards, BrightRock
BrightRock's reply01 Jun 2021, 11:45
Official
Dear Almar G,
Thank you for your message.
We have forwarded your details to our service team, who will be in touch shortly.
Kindly send us the clients contact number, ID number and full names in order for us to investigate further. You can also email us at service[at]brightrock[dot]co[dot]za We will follow up shortly and provide you with feedback.
Kind regards, BrightRock
Thank you for your message.
We have forwarded your details to our service team, who will be in touch shortly.
Kindly send us the clients contact number, ID number and full names in order for us to investigate further. You can also email us at service[at]brightrock[dot]co[dot]za We will follow up shortly and provide you with feedback.
Kind regards, BrightRock
BrightRock's replyOfficial
18 Jun 2021, 15:51Dear Almar G,
We understand that your complaint has been completed on our end and that no further assistance is required.
Kind regards,
BrightRock.
We understand that your complaint has been completed on our end and that no further assistance is required.
Kind regards,
BrightRock.
BrightRock's reply18 Jun 2021, 15:51
Official
Dear Almar G,
We understand that your complaint has been completed on our end and that no further assistance is required.
Kind regards,
BrightRock.
We understand that your complaint has been completed on our end and that no further assistance is required.
Kind regards,
BrightRock.
AG
Almar G's updateReviewer Update
25 Jun 2021, 14:52Dear Brightrock team
Thank you to Nireshnee, Lillie and Ajhay for reaching out to us and resolving our query.
Thank you.
Thank you to Nireshnee, Lillie and Ajhay for reaching out to us and resolving our query.
Thank you.
AG
Almar G's update25 Jun 2021, 14:52
Reviewer Update
Dear Brightrock team
Thank you to Nireshnee, Lillie and Ajhay for reaching out to us and resolving our query.
Thank you.
Thank you to Nireshnee, Lillie and Ajhay for reaching out to us and resolving our query.
Thank you.
BrightRock's replyOfficial
28 Jun 2021, 13:09Hi Almar.
We are very glad that you are satisfied with the outcome, and will pass on your thanks to our team members.
Kind regards,
The BrightRock Team
We are very glad that you are satisfied with the outcome, and will pass on your thanks to our team members.
Kind regards,
The BrightRock Team
BrightRock's reply28 Jun 2021, 13:09
Official
Hi Almar.
We are very glad that you are satisfied with the outcome, and will pass on your thanks to our team members.
Kind regards,
The BrightRock Team
We are very glad that you are satisfied with the outcome, and will pass on your thanks to our team members.
Kind regards,
The BrightRock Team