pS
prelini S
1 reviews | Active since Aug 2015
07 Jun 2023, 12:40
Pathetic after service from Brightrock
My father in law has passed on. The pay out amount is not what we were promised. Further to this the additional benefits are now being ignored despite being promised to us on the email we received with the decision letter. They refuse to assist us with feedback. They still continued debiting us despite promising us they had instilled a bill stop. We are yet to even hear from them regarding our refund.
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Replies (2)0
Replies (2)
BrightRock's replyOfficial
07 Jun 2023, 13:12Hi Prelini
Please accept our condolences on the passing of your father-in-law. We're so sorry to hear about your negative claims experience. We are investigating and will ensure that you receive feedback on your complaint.
Kind regards
The BrightRock team
Please accept our condolences on the passing of your father-in-law. We're so sorry to hear about your negative claims experience. We are investigating and will ensure that you receive feedback on your complaint.
Kind regards
The BrightRock team
BrightRock's reply07 Jun 2023, 13:12
Official
Hi Prelini
Please accept our condolences on the passing of your father-in-law. We're so sorry to hear about your negative claims experience. We are investigating and will ensure that you receive feedback on your complaint.
Kind regards
The BrightRock team
Please accept our condolences on the passing of your father-in-law. We're so sorry to hear about your negative claims experience. We are investigating and will ensure that you receive feedback on your complaint.
Kind regards
The BrightRock team
BrightRock's replyOfficial
08 Jun 2023, 10:29Hi Prelini
Thank you for bringing your concerns about our handling of your claim to our attention. We have investigated and asked that one of our consultants get in touch with you to explain the process for the possible further additional hospital cost pay-out - I believe you spoke with her this morning. We can assure you that, once we had received the death certificate, a bill stop was app**** to the policy and we will be paying out a refund to the premium payer. We hope that your concerns have been addressed, and will be following up regularly on the outstanding information we need from the hospital to proceed with the possible additional claim. We hope that this has addressed your concerns. Please do be in touch with our Claims team if there is anything further we can do to assist you.
Kind regards
The BrightRock team
Thank you for bringing your concerns about our handling of your claim to our attention. We have investigated and asked that one of our consultants get in touch with you to explain the process for the possible further additional hospital cost pay-out - I believe you spoke with her this morning. We can assure you that, once we had received the death certificate, a bill stop was app**** to the policy and we will be paying out a refund to the premium payer. We hope that your concerns have been addressed, and will be following up regularly on the outstanding information we need from the hospital to proceed with the possible additional claim. We hope that this has addressed your concerns. Please do be in touch with our Claims team if there is anything further we can do to assist you.
Kind regards
The BrightRock team
BrightRock's reply08 Jun 2023, 10:29
Official
Hi Prelini
Thank you for bringing your concerns about our handling of your claim to our attention. We have investigated and asked that one of our consultants get in touch with you to explain the process for the possible further additional hospital cost pay-out - I believe you spoke with her this morning. We can assure you that, once we had received the death certificate, a bill stop was app**** to the policy and we will be paying out a refund to the premium payer. We hope that your concerns have been addressed, and will be following up regularly on the outstanding information we need from the hospital to proceed with the possible additional claim. We hope that this has addressed your concerns. Please do be in touch with our Claims team if there is anything further we can do to assist you.
Kind regards
The BrightRock team
Thank you for bringing your concerns about our handling of your claim to our attention. We have investigated and asked that one of our consultants get in touch with you to explain the process for the possible further additional hospital cost pay-out - I believe you spoke with her this morning. We can assure you that, once we had received the death certificate, a bill stop was app**** to the policy and we will be paying out a refund to the premium payer. We hope that your concerns have been addressed, and will be following up regularly on the outstanding information we need from the hospital to proceed with the possible additional claim. We hope that this has addressed your concerns. Please do be in touch with our Claims team if there is anything further we can do to assist you.
Kind regards
The BrightRock team