not very honest

for almost 3 months i am trying to get a refund from brightrock after money was deducted from my account without permission. Miguel Van Oudtshoorn was the person assisting me, and would revert back to me about my complaint as he is (i assume the manager of the department) not discussing any updates with me When lodging a complaint it seems as it ends with him, i tried (phoning) to get a higher authority to discuss my problem, but cannot get any contact person or no. from them. Mark Norris is the consultant that i was dealing with and he is not even attempting to resolve the issue that HE caused. I will not recommend this company to anyone. They are not even worth one star