NOT THE ONE FOR YOU!

Never get persuaded by your broker to change existing life insurance and income protection to Brightrock Insurance.

I had life insurance with Discovery since 2007. I never had trouble as a doctor for claiming the odd 8 to 14 days sick leave when struck with flu or bronchitis. Neither several claims for foot injuries and back injuries over longer periods of time. Since I am with Brightrock in Oct 2019, I had endless troubles with my Discovery vitality status transfer to my medical aid, and then suffered a severe traumatic life experience, which caused me into having to claim off sick. Brightrock have no medical insight to distinguish between previous existing conditions and new acute diagnosisses, their brokers have no training in taking proper medical history so that claims will not be denied, and the process to claim for a mere 8 days of a straight forward upper respiratory infection is a lengthy process of claim forms and medical reports from the doctors, proof of income loss etc. Discovery requested a quick telephonic consult and the medical certificate to be sent. Only for claims more than 3 months do they request bank statements and completion of application forms. I am so so deeply disappointed with Brightrock and can honestly say it is one of my biggest mistakes I ever made, not to mention the financial losses I have suffered by now.