NOT EVEN WORTH ONE STAR ( EASY MONEY FOR BRIGHTROCK)

I have cancelled my policy after i have signed the contract with my consultant Mark Norris before the debit order went through, I was never informed by him that i should send a mail to brightrock to cancell as i was dealing directly with him consultant. Only to realize after 2 months that brightrock is debiting my account(lost my previous phone so did not notice the debit order going off).After numerous phone calls and also e mails brightrock now refuse to refund me as i need to provide written proof of cancellation. The only proof i have is their consultant that should be truthfull and acknowledge that i have told him to cancell