NM
Noloyiso M
1 reviews | Active since May 2011
21 Jun 2021, 11:00
No service at all - Policy Amendment
I have been with this insurance for years and I have never made and request nor defaulted on my payments. I am utterly disgusted at the service I have been getting it's going for the 3rd week trying to amend my policy to no avail. You send an email only to be rep**** to a day after, you indicate that the matter is urgent and no one seems to care at all. For the first time that I have made contact with the insurer, the service I am getting is shocking. This is so frustrating to the core, being sent from pillar to post, today you speak to this consulted, tomorrow you call again and have to explain your story again. for amending a policy one has to suffer while debit is going through my account.
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Replies (2)
BrightRock's replyOfficial
21 Jun 2021, 16:05 Hi Noloyiso,
Thank you for sharing your feedback with us. We are sorry to hear that you have had an unpleasant experience. Please respond to us with the full name of the policy holder, as well as the ID number of the policy holder and the policy number, in order for us to investigate further.
Kind regards, The BrightRock Team
Thank you for sharing your feedback with us. We are sorry to hear that you have had an unpleasant experience. Please respond to us with the full name of the policy holder, as well as the ID number of the policy holder and the policy number, in order for us to investigate further.
Kind regards, The BrightRock Team
BrightRock's reply21 Jun 2021, 16:05
Official
Hi Noloyiso,
Thank you for sharing your feedback with us. We are sorry to hear that you have had an unpleasant experience. Please respond to us with the full name of the policy holder, as well as the ID number of the policy holder and the policy number, in order for us to investigate further.
Kind regards, The BrightRock Team
Thank you for sharing your feedback with us. We are sorry to hear that you have had an unpleasant experience. Please respond to us with the full name of the policy holder, as well as the ID number of the policy holder and the policy number, in order for us to investigate further.
Kind regards, The BrightRock Team
BrightRock's replyOfficial
12 Jul 2021, 10:59 Hi Noloyiso, we have had internal feedback and have been advised that you have been contacted by one of our team members. We can confirm that this matter is resolved. Please do let us know if you have any further questions. Kind regards, The BrightRock Team
BrightRock's reply12 Jul 2021, 10:59
Official
Hi Noloyiso, we have had internal feedback and have been advised that you have been contacted by one of our team members. We can confirm that this matter is resolved. Please do let us know if you have any further questions. Kind regards, The BrightRock Team