No Customer Service BrightRock

Phone Brightrock office to obtain information of my policy , now in the 5th year, I was advice no one can help me and I need to send a email with my queries, as I don’t even know what I am asking I have no idea to send this email, I don’t know if I am cover in all aspects I don’t understand the polisy information and they refuse to assist me in this ,information is not correct that i understand, now how do I get a life insure company that can advise me and assist in my need, anyone please help with a reference that is a expert in life insurance as Brightrock seams they are not