Mr

Ive have taken out a policy with brightrock for my 63 year old mum in 2017 a life cover as the years went by my premium increased, I've received no calls/ emails from brightrock over these years, my mum had passed on on the 31st December 2023 and I've had contacted brightrock just for them to tell me is was not a life cover and it was a retirement plan so would take out a retirement policy at the age of 63 years old, as the years went by the premiums increased but the cover had dropped from the amount that was promised to an absolutely low amount, this is so frustrating because the premiums were absolutely high and what we have been paying for all these years we now can't access it, this is daylight *******, we cannot even afford to cover the funeral cost now.