More than Worst customer service ever
What a worst service ever after so many years of paying funeral plan with Brightrock and now my Father passed on and I’m told my policy has lapsed after asking them to advise of the status of my policy. Saturday I’m supposed to bury my Father and for 8 years I was convinced that I have got policy for my parent only to find out that all the payments that I was paying I was paying for nothing in return. If only I may get back all my premiums by Thursday 20th to pay for my Father’s funeral expense I will be glad. TRUST BETWEEN ME AND INSURANCE COMPANIES I DONT HAVE AND THIS IS THE WORST EXPERIENCE AS I ENQUIRED BEFORE HIS PASSING IN SEPTEMBER 2022
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Replies (6)
BrightRock's replyOfficial
19 Oct 2022, 14:33Dear Jlo M, please accept our sincere condolences on the recent passing of your father. We are very sorry to hear that you've had a negative experience, especially at such a stressful time. We will investigate and ensure that a consultant reaches out to you to provide you with urgent feedback. Kind regards, the BrightRock team.
BrightRock's reply19 Oct 2022, 14:33
Official
Dear Jlo M, please accept our sincere condolences on the recent passing of your father. We are very sorry to hear that you've had a negative experience, especially at such a stressful time. We will investigate and ensure that a consultant reaches out to you to provide you with urgent feedback. Kind regards, the BrightRock team.
BrightRock's replyOfficial
20 Oct 2022, 12:22Dear Jlo M, we have investigated your complaint and been advised that you have also referred the matter to the Ombudsman's office. As it is being dealt with through the formal Ombudsman process, all communication about your complaint must take place through this official channel. We have arranged for one of our service consultants to be in touch with you to provide you with this feedback as well. Kind regards, the BrightRock team.
BrightRock's reply20 Oct 2022, 12:22
Official
Dear Jlo M, we have investigated your complaint and been advised that you have also referred the matter to the Ombudsman's office. As it is being dealt with through the formal Ombudsman process, all communication about your complaint must take place through this official channel. We have arranged for one of our service consultants to be in touch with you to provide you with this feedback as well. Kind regards, the BrightRock team.
's updateReviewer Update
20 Oct 2022, 12:41All I'm asking for is to get my premiums back as BRIGHTROCK and LEGAL DEPARTMENT ARE NOT HELPING AT ALL I MUST GIVE MY FATHER A DIGNIFIED FUNERAL ON SATURDAY.
's update20 Oct 2022, 12:41
Reviewer Update
All I'm asking for is to get my premiums back as BRIGHTROCK and LEGAL DEPARTMENT ARE NOT HELPING AT ALL I MUST GIVE MY FATHER A DIGNIFIED FUNERAL ON SATURDAY.
's updateReviewer Update
20 Oct 2022, 12:42All I'm asking for is to get my premiums back as BRIGHTROCK and LEGAL DEPARTMENT ARE NOT HELPING AT ALL I MUST GIVE MY FATHER A DIGNIFIED FUNERAL ON SATURDAY.
's update20 Oct 2022, 12:42
Reviewer Update
All I'm asking for is to get my premiums back as BRIGHTROCK and LEGAL DEPARTMENT ARE NOT HELPING AT ALL I MUST GIVE MY FATHER A DIGNIFIED FUNERAL ON SATURDAY.
's updateReviewer Update
21 Oct 2022, 06:12kindly note that at Brightrock they are not responded as yet instead I must explain to each and everyone my story that is so frustrating that tomorrow I must bury my father who was covered for 8 years by Brightrock that now is playing hide and sick. Below is the email i sent to Byron who never responded till now
GOOD DAY BYRON
PLEASE ADVISE AT WHAT TIME AM GONNA GET PAID MY PAST 8 YEARS CONTRIBUTION IS GONNA BE TRANSFERED TO MY ACCOUNT. NOW I DONT WANT BRIGHTROCKS PAYOUT ALL I WANT IS EACH AND EVERY CENT THAT I CONTRIBUTED THIS MORNING. YOU ASKED FOR JANUARY PAYMENT I PROVIDED YOU WITH
PLEASE DONT IGNORE RESPOND AND PAY ME TO THE SAME ACCOUNT NUMBER THAT YOU WERE DEBITING FOR THE PAST 8 YEARS. I MUST BURY MY FATHER TOMORROW
REGARDS
JABU
PLEASE DONT IGNORE RESPOND
GOOD DAY BYRON
PLEASE ADVISE AT WHAT TIME AM GONNA GET PAID MY PAST 8 YEARS CONTRIBUTION IS GONNA BE TRANSFERED TO MY ACCOUNT. NOW I DONT WANT BRIGHTROCKS PAYOUT ALL I WANT IS EACH AND EVERY CENT THAT I CONTRIBUTED THIS MORNING. YOU ASKED FOR JANUARY PAYMENT I PROVIDED YOU WITH
PLEASE DONT IGNORE RESPOND AND PAY ME TO THE SAME ACCOUNT NUMBER THAT YOU WERE DEBITING FOR THE PAST 8 YEARS. I MUST BURY MY FATHER TOMORROW
REGARDS
JABU
PLEASE DONT IGNORE RESPOND
's update21 Oct 2022, 06:12
Reviewer Update
kindly note that at Brightrock they are not responded as yet instead I must explain to each and everyone my story that is so frustrating that tomorrow I must bury my father who was covered for 8 years by Brightrock that now is playing hide and sick. Below is the email i sent to Byron who never responded till now
GOOD DAY BYRON
PLEASE ADVISE AT WHAT TIME AM GONNA GET PAID MY PAST 8 YEARS CONTRIBUTION IS GONNA BE TRANSFERED TO MY ACCOUNT. NOW I DONT WANT BRIGHTROCKS PAYOUT ALL I WANT IS EACH AND EVERY CENT THAT I CONTRIBUTED THIS MORNING. YOU ASKED FOR JANUARY PAYMENT I PROVIDED YOU WITH
PLEASE DONT IGNORE RESPOND AND PAY ME TO THE SAME ACCOUNT NUMBER THAT YOU WERE DEBITING FOR THE PAST 8 YEARS. I MUST BURY MY FATHER TOMORROW
REGARDS
JABU
PLEASE DONT IGNORE RESPOND
GOOD DAY BYRON
PLEASE ADVISE AT WHAT TIME AM GONNA GET PAID MY PAST 8 YEARS CONTRIBUTION IS GONNA BE TRANSFERED TO MY ACCOUNT. NOW I DONT WANT BRIGHTROCKS PAYOUT ALL I WANT IS EACH AND EVERY CENT THAT I CONTRIBUTED THIS MORNING. YOU ASKED FOR JANUARY PAYMENT I PROVIDED YOU WITH
PLEASE DONT IGNORE RESPOND AND PAY ME TO THE SAME ACCOUNT NUMBER THAT YOU WERE DEBITING FOR THE PAST 8 YEARS. I MUST BURY MY FATHER TOMORROW
REGARDS
JABU
PLEASE DONT IGNORE RESPOND
BrightRock's replyOfficial
21 Oct 2022, 08:05Good morning Jlo M, we have received your reply above. As you have referred your complaint to the Long-term Insurance Ombud, our legal department is busy dealing with this matter in line with the formal Ombud complaints process. They are attending to your complaints with urgency, and will provide you with feedback today. Regards, the BrightRock team
BrightRock's reply21 Oct 2022, 08:05
Official
Good morning Jlo M, we have received your reply above. As you have referred your complaint to the Long-term Insurance Ombud, our legal department is busy dealing with this matter in line with the formal Ombud complaints process. They are attending to your complaints with urgency, and will provide you with feedback today. Regards, the BrightRock team