Good day, I have a policy with Brightrock under policy number ***,its life cover that has illness cover,i was ill and i put a claim with Brightrock since Feb and submitted all the documents that were needed,on the 8th of June they sent me an email

Good day, I have a policy with Brightrock under policy number ***,its life cover that has illness cover,i was ill and i put a claim with Brightrock since Feb and submitted all the documents that were needed,on the 8th of June they sent me an email advising that it is in its final stage and it will be processed,then on the 23rd of June i sent an email asking how far are they because they were supposed to have paid by now but i got no response until today i haven't been paid,we on the 5th month since i put claim and its been over a month since they said its in its final stage,i mean which claim take such a long time to get paid?no this is too much,it was easy for them to debit my account every month but now its difficult for them to pay my claim. Regards S Thusi