MC
Merlita C
1 reviews | Active since Aug 2022
17 Jan 2025, 09:49
Extremely BAD Service and Account Management
I am extremely disappointed with the lack of response regarding my policy enquiry with BrightRock. I first requested assistance in September 2024 to extend the age limit on my policy, and despite several follow-ups, I have received no feedback.
I have also made multiple attempts to contact Bradley, the advisor assigned to me, but he has been completely unresponsive. This level of service is unacceptable, especially for something as important as a policy adjustment.
I kindly request that this matter be escalated to someone who is willing and capable of assisting me. I expect prompt action and clear communication moving forward.
BrightRock, please address this issue urgently.
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Replies (2)0
Replies (2)
BrightRock's replyOfficial
20 Jan 2025, 10:10Dear Merlita
We are so sorry you've experienced poor service and a lack of feedback regarding your policy - this is not the standard of service we set for ourselves. We will immediately investigate and ensure you receive an urgent reply to your enquiries.
Kind regards
The BrightRock team
We are so sorry you've experienced poor service and a lack of feedback regarding your policy - this is not the standard of service we set for ourselves. We will immediately investigate and ensure you receive an urgent reply to your enquiries.
Kind regards
The BrightRock team
BrightRock's reply20 Jan 2025, 10:10
Official
Dear Merlita
We are so sorry you've experienced poor service and a lack of feedback regarding your policy - this is not the standard of service we set for ourselves. We will immediately investigate and ensure you receive an urgent reply to your enquiries.
Kind regards
The BrightRock team
We are so sorry you've experienced poor service and a lack of feedback regarding your policy - this is not the standard of service we set for ourselves. We will immediately investigate and ensure you receive an urgent reply to your enquiries.
Kind regards
The BrightRock team
BrightRock's replyOfficial
29 Jan 2025, 08:37Dear Merlita
Thank you again for making us aware of the lack of feedback on your request to extend your cover on your BrightRock policy. We escalated your complaints internally to assist you, and have received feedback that our consultant has been in touch with you and will ensure you’re provided with regular feedback.
Regards
BrightRock
Thank you again for making us aware of the lack of feedback on your request to extend your cover on your BrightRock policy. We escalated your complaints internally to assist you, and have received feedback that our consultant has been in touch with you and will ensure you’re provided with regular feedback.
Regards
BrightRock
BrightRock's reply29 Jan 2025, 08:37
Official
Dear Merlita
Thank you again for making us aware of the lack of feedback on your request to extend your cover on your BrightRock policy. We escalated your complaints internally to assist you, and have received feedback that our consultant has been in touch with you and will ensure you’re provided with regular feedback.
Regards
BrightRock
Thank you again for making us aware of the lack of feedback on your request to extend your cover on your BrightRock policy. We escalated your complaints internally to assist you, and have received feedback that our consultant has been in touch with you and will ensure you’re provided with regular feedback.
Regards
BrightRock