CF
Charmaine F
1 reviews | Active since Mar 2025
12 Mar 2025, 17:30
Don't keep to their own rules
Due to unforseen cirmcumstances I fell behind on premium payments, i received a letter with a due date and amount, I made full payment on the due date, thereafter Brightrock still took a premium the following month and then 4 days later cancelled my policy. They now refuse to reinstate without medical underwritng even after staff informed me the policy had been cancelled by accident. I met their requirements but they don't stick to their word or procedures. Terrible service.
Helpful (0)
Replies (5)0
Replies (5)
BrightRock's replyOfficial
13 Mar 2025, 07:15Hi Charmaine
Thank you for making us aware of your complaint regarding the cancellation of your policy. We're sorry to hear you've had a negative experience. We will investigate and ensure that you receive feedback on the cancellation and reinstatement of your policy.
Kind regards
The BrightRock team
Thank you for making us aware of your complaint regarding the cancellation of your policy. We're sorry to hear you've had a negative experience. We will investigate and ensure that you receive feedback on the cancellation and reinstatement of your policy.
Kind regards
The BrightRock team
BrightRock's reply13 Mar 2025, 07:15
Official
Hi Charmaine
Thank you for making us aware of your complaint regarding the cancellation of your policy. We're sorry to hear you've had a negative experience. We will investigate and ensure that you receive feedback on the cancellation and reinstatement of your policy.
Kind regards
The BrightRock team
Thank you for making us aware of your complaint regarding the cancellation of your policy. We're sorry to hear you've had a negative experience. We will investigate and ensure that you receive feedback on the cancellation and reinstatement of your policy.
Kind regards
The BrightRock team
BrightRock's replyOfficial
17 Mar 2025, 16:45Hi Charmaine
We've investigated your complaint and received feedback regarding the cancellation and reinstatement of one of your BrightRock policies. One of our consultants will be in direct touch with you to discuss the complaint, provide you with feedback, and answer any questions you may have.
We've investigated your complaint and received feedback regarding the cancellation and reinstatement of one of your BrightRock policies. One of our consultants will be in direct touch with you to discuss the complaint, provide you with feedback, and answer any questions you may have.
BrightRock's reply17 Mar 2025, 16:45
Official
Hi Charmaine
We've investigated your complaint and received feedback regarding the cancellation and reinstatement of one of your BrightRock policies. One of our consultants will be in direct touch with you to discuss the complaint, provide you with feedback, and answer any questions you may have.
We've investigated your complaint and received feedback regarding the cancellation and reinstatement of one of your BrightRock policies. One of our consultants will be in direct touch with you to discuss the complaint, provide you with feedback, and answer any questions you may have.
CF
Charmaine F's updateReviewer Update
18 Mar 2025, 12:37Thank you, I have sent the email to brightrock where it says if I pay by the 17th my policy suspension will be lifted, which I did, so I hope that the policy is reinstated.
CF
Charmaine F's update18 Mar 2025, 12:37
Reviewer Update
Thank you, I have sent the email to brightrock where it says if I pay by the 17th my policy suspension will be lifted, which I did, so I hope that the policy is reinstated.
CF
Charmaine F's updateReviewer Update
19 Mar 2025, 08:35Still no one has contacted me
CF
Charmaine F's update19 Mar 2025, 08:35
Reviewer Update
Still no one has contacted me
BrightRock's replyOfficial
19 Mar 2025, 13:46Thank you, Charmaine, for alerting us to the fact that you've not yet been contacted. I'll follow up to ensure our consultant reaches out to you.
BrightRock's reply19 Mar 2025, 13:46
Official
Thank you, Charmaine, for alerting us to the fact that you've not yet been contacted. I'll follow up to ensure our consultant reaches out to you.