Disgusting service

I am very sad and shocked at the service i have been getting from Brightrock regarding my claim. I have been trying to claim for the past month. Brightrock never provides feedback nor treat me like a client. There is absolutely no sympathy with dealing with death related claims. I have been calling them to ask what is outstanding and all i get is that they will call me. and they never did. I am tired of begging them for feedback. They collect their premiums on time every month but when you need them the most, they give you a run around and make you beg . I am regretting my late husband's decision for giving this company a chance. I am tired of following up and tired of the disrespect. My next stop is now the Ombud. Maybe then they will see me as a human and someone dealing with a loss of a loved one .Brightrock is taking advantage of my vulnerability. The service i have been receiving is disgusting to say the least.