Claim not taken into consideration

Good Afternoon My name is Geaorge Policy number HGMT1978-HGMT1988

I am very disappointed with the service I have received from your offices at Rigel Avenue I have been sent from pillar to post I spoke to one of your consultants on watsup he asked me to send all documents for a claim which I did now he is not replying my watsups nor getting back to me. The consultants name is Jaucques Steytler *** My contact number ***