BRIGHTROCK MISTAKENLY PAID TO WRONG ACCOUNT ON A 4-YEAR-OLD BANK STATEMENT

I am writing this review as a sister that has watched my little sister go through the most horrible claim experience with Brightrock. This claim was submitted under group risk in November to which a rejection letter followed only in January. I don't know how many times she had to beg for feedback all in her sickly state. In February she got new results from the lab and submitted to Brightrock, she received an approval last Monday BUT the funds were paid to the wrong bank account. Its the fact that she is currently running around trying to find help because Brightrock has told her she has to wait until the lost money is located again before she can receive the payment, shes constantly on the phone with banks and she doesn't know what to do anymore. I watched her go from a state of relief right back to frustration. Nobody is taking accountability, they keep making promises to call but they never do, we have gotten into so much medical debt as a family and we were relieved when the claim got approved. It is not fair,the whole process has been so unfair to us as a family and more so my little sister.