BrightRock leaving me Rock bottom

Ever since I put in my gun shot claim, it’s been frustrating to get any conclusive response from them. They had given me a list of requirements that was not conclusive and as result things we asked in dribs and drabs. I have left messages and requests to for their assessors department because apparently that’s where my claim is currently sitting. No one seems to bother communicating with me. When I was told that the assessors will get back to me in 7 days, we are now entering the 4th week without any communication.

I had collate all the information that they require even while still nursing my wounds. This has even dragged the claim because I launched it last year. Not even my broker bothered to get information from doctors on my behalf.

I’m left hanging without any response. I actually don’t know why is it supposed to be me calling them. God forbid, but I honestly feel that had I died, my family would be suffering