BrightRock is pathetic

What a frustrating experience, having to deal with this company. The delaying tactics is shocking. I had a heart attack in January. This is a relatively straightforward diagnosis to make, especially when you have a report from the cardiologist. Blood results cannot be disputed. But no, BrightRock is asking for the VERY SAME medical reports they requested previously, and was submitted to them in MARCH! I am at a loss for words at how these ****** are using delaying tactics to pay out a legitimate claim. I guess next month there will be a different assessor, asking again for exactly the same reports...