GG
Gafsa G
1 reviews | Active since May 2019
30 May 2019, 23:49
Brightrock insurance refusing to pay out claim of Mrs G Garson
I am a 44 year old mother of 2 who became disabled within a year due to hypermobolity syndrome that is a heridatary connective disorder. There is no cure and it gave me severe fybromyalgia.I live daily in pain as there is no cure. I have send all my info of specialist and bright rock insurance refuse to pay out. Their claims dep is disorganised and I would not recommend any consumer to join bright rock. It is the worst insurance ever and they don't pay out claims. For any consumer never ever take out insurance at bright rock. They don't care bout their clients and are only money driven
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Replies (3)0
Replies (3)
BrightRock's replyOfficial
02 Jun 2019, 11:38Dear Mrs Garson
I'm sorry to hear about the negative experience you've had with the decline of your claim. I will get in touch with our claims department to investigate and ensure that we respond to your concerns.
Kind regards
Amanda@BrightRock
I'm sorry to hear about the negative experience you've had with the decline of your claim. I will get in touch with our claims department to investigate and ensure that we respond to your concerns.
Kind regards
Amanda@BrightRock
BrightRock's reply02 Jun 2019, 11:38
Official
Dear Mrs Garson
I'm sorry to hear about the negative experience you've had with the decline of your claim. I will get in touch with our claims department to investigate and ensure that we respond to your concerns.
Kind regards
Amanda@BrightRock
I'm sorry to hear about the negative experience you've had with the decline of your claim. I will get in touch with our claims department to investigate and ensure that we respond to your concerns.
Kind regards
Amanda@BrightRock
GG
Gafsa G's updateReviewer Update
03 Jun 2019, 21:27Till to date no one contacted my lawyer with feedback. I have an interview with the Argus on Friday and it's about brightrock that don't want to payout a valid claim. Brightrock service is pathetic and I am going viral about bright rock. I have allready informed the ombudsman as well. I won't stop until I get full payout as I am suffering everyday with pain.
GG
Gafsa G's update03 Jun 2019, 21:27
Reviewer Update
Till to date no one contacted my lawyer with feedback. I have an interview with the Argus on Friday and it's about brightrock that don't want to payout a valid claim. Brightrock service is pathetic and I am going viral about bright rock. I have allready informed the ombudsman as well. I won't stop until I get full payout as I am suffering everyday with pain.
BrightRock's replyOfficial
04 Jun 2019, 08:46Dear Mrs Garson,
As promised, I escalated this message from you to our senior team at BrightRock. Thank you for the additional information about your claim received on Friday, our Claims team has been reviewing the information provided and will be in touch with you first thing to update you on the progress of your claim.
Kind regards,
Amanda@BrightRock
BrightRock's reply04 Jun 2019, 08:46
Official
Dear Mrs Garson,
As promised, I escalated this message from you to our senior team at BrightRock. Thank you for the additional information about your claim received on Friday, our Claims team has been reviewing the information provided and will be in touch with you first thing to update you on the progress of your claim.
Kind regards,
Amanda@BrightRock