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Annah T

1 reviews | Active since Sept 2021

08 Sept 2021, 22:58

BrightRock insurance nightmare claim /customer service

I have never seen such level of unprofessionalism, I switched insurances many years ago from a professional run insurance after being convinced Brightrock is a good insurance. I am a professional and know the level of professionalism vs unprofessionalism. For the past almost 5 weeks now, I have been trying to get forms for a claim and all the consultants who were assisting me respimd the same, Mam we will email? I AM STILL WAITING?? I am paying my monthly contributions deligently? Now my turn to get the assistance I deserve?? Dololo I am getting the run around? Question is does this insurance still exist? While we continue to contribute? Should we run? What about all the years of contributions made by us? Their clients? BRIGTROCK INSURANCE SERVICE IS THE WORST I HAVE EVER COME ACROSOS, I AM STILL IN SHOCK THAT A BUSSNESS CAN BE RUN LIKE THIS? WE WILL COME BACK TO? SEND TO THIS EMAIL? NO RESPONSE MORE THAN 10 TIMES? 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭

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Replies (4)
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Annah T's update08 Sept 2021, 23:14
Reviewer Update
The worst rating, I mistakenly chose the wrong rating of good service,because mine is the worst service experienced, but clearly wrote about my worst experience with them. All I am asking from them is truthful assitance to my request, not been **** to all the time I contact them telephoniccally waisting my airtime so many times , worse having sent more than 10 emails that not even a single one was repsonded, yet acknowledged telephonically by one of the consultants. ALL I AM ASKING FOR IS TO BE ASSISTED WITH MY CLAIM BECAUSE I AM STILL WAITING FOR CLAIM FORMS AFTER SO Long.

BrightRock
BrightRock's reply10 Sept 2021, 12:44
Official
Good day Annah, please be advised that claim forms have been sent to the email address: ***. Kindly confirm that these have been received? Kind regards, The BrightRock Team 
AT
Annah T's update10 Sept 2021, 16:40
Reviewer Update
The response is noted and I have received the forms. This is not only about the forms, but it is about the bad treatment I have received repeatedly over the past few weeks. I was expecting as apology and an explanation for such disappointing behavior.
BrightRock
BrightRock's reply13 Sept 2021, 08:25
Official
Hi Annah, thank you for your response. We express our sincerest apologies that you have had a negative experience, and we have escalated your dissatisfaction with the team. We have also noted that you have received all your claim forms, please do keep in touch with your adviser should you require any further assistance. Kind regards, The BrightRock Team