PB
Peter B
1 reviews | Active since Feb 2019
27 Aug 2026, 11:37
Brightrock has terrible customer service
Brightrock has the absolutley worst service i've experienced with any insurance company. I've been trying since March to restructure our policy with Brightrock, emailing their service and customer complaint departments continually. One of their consulatants contacted me around 5 or 6 weeks ago and I signed the forms for him to be able to look into our policy and then communications went silent, the consulant does not respond to my messages. We have been with Brightrock for around 14 years and considering closing our policy due to their poor communications and lack of service
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Replies (3)0
Replies (3)
BrightRock's replyOfficial
31 Aug 2026, 08:58Dear Peter B
We're so sorry to hear of the negative experience you've had recently when trying to service your BrightRock policy. This is not the standard we set for ourselves. I'll ensure this is urgently investigated and that you receive feedback without further delay.
Many thanks for making us aware of the problems you have experienced.
Kind regards,
The BrightRock team
We're so sorry to hear of the negative experience you've had recently when trying to service your BrightRock policy. This is not the standard we set for ourselves. I'll ensure this is urgently investigated and that you receive feedback without further delay.
Many thanks for making us aware of the problems you have experienced.
Kind regards,
The BrightRock team
BrightRock's reply31 Aug 2026, 08:58
Official
Dear Peter B
We're so sorry to hear of the negative experience you've had recently when trying to service your BrightRock policy. This is not the standard we set for ourselves. I'll ensure this is urgently investigated and that you receive feedback without further delay.
Many thanks for making us aware of the problems you have experienced.
Kind regards,
The BrightRock team
We're so sorry to hear of the negative experience you've had recently when trying to service your BrightRock policy. This is not the standard we set for ourselves. I'll ensure this is urgently investigated and that you receive feedback without further delay.
Many thanks for making us aware of the problems you have experienced.
Kind regards,
The BrightRock team
BrightRock's replyOfficial
01 Sept 2026, 17:17Dear Peter B
Our consultant has confirmed that he has been in touch with you to provide you with information, and that he'll arrange a further discussion with you once you've had a chance to review the options. We apologise again for the poor service and earlier lack of communication and will follow up to ensure that you receive feedback.
Kind regards,
The BrightRock team
Our consultant has confirmed that he has been in touch with you to provide you with information, and that he'll arrange a further discussion with you once you've had a chance to review the options. We apologise again for the poor service and earlier lack of communication and will follow up to ensure that you receive feedback.
Kind regards,
The BrightRock team
BrightRock's reply01 Sept 2026, 17:17
Official
Dear Peter B
Our consultant has confirmed that he has been in touch with you to provide you with information, and that he'll arrange a further discussion with you once you've had a chance to review the options. We apologise again for the poor service and earlier lack of communication and will follow up to ensure that you receive feedback.
Kind regards,
The BrightRock team
Our consultant has confirmed that he has been in touch with you to provide you with information, and that he'll arrange a further discussion with you once you've had a chance to review the options. We apologise again for the poor service and earlier lack of communication and will follow up to ensure that you receive feedback.
Kind regards,
The BrightRock team
PB
Peter B's updateReviewer Update
01 Sept 2026, 20:01Thank you the consultant has been in touch with me and has shared proposals
PB
Peter B's update01 Sept 2026, 20:01
Reviewer Update
Thank you the consultant has been in touch with me and has shared proposals