1 reviews | Active since Apr 2023
Brightrock deducts R4066.07 from my account for a policy I didn't approve, Only a screenshot quote was sent to me.
Good Day. I will give Brightrock a minus 5 if I can. A debit order for a policy that I haven't approved from Brightrock wrongfully gone of my Account without my permission for R4066.07 I also didn’t approve the Policy or even receive the policy via email. Only a screenshot Quote from Professional Risk Consulting from Mr Jeanne Pierre Coetzee from a company named Professional Risk Consulting. He contacted me for Life and disability insurance and sent me a screenshot quote from Brightrock. I never got the policy documents and never accepted it but now R4066.07 has been deducted off my account wrongfully. Professional Risk Consulting's no is number is Tel: *** and Cell: *** Jeanne Pierre from Professional Risk Consulting also cancelled my policy with Discovery without my permission and gave the go ahead with Brightrock without me seeing a Policy Document from Brightrock or approving it by signing it. I would like my money paid back into my account within 48hours. Terrible service from Brightrock and Professional Risk Consulting. This is absolutely *********.
We're so sorry to learn of your negative experience. We will investigate and ensure that someone gets in contact with you urgently to address your concerns.
Kind regards
The BrightRock team
We're so sorry to learn of your negative experience. We will investigate and ensure that someone gets in contact with you urgently to address your concerns.
Kind regards
The BrightRock team
We've followed up with our service team to ensure that your complaint was investigated and resolved. While we initially received the go ahead from your financial adviser to activate the quote, we shortly thereafter received feedback that the policy should be cancelled. Our service team has confirmed that the policy has been cancelled, as requested, and that we sent communication to both your financial adviser and you to confirm. We do hope that your concerns have now been resolved - please don't hesitate to contact your independent financial adviser or BrightRock's contact centre if there's anything else we can assist with.
Kind regards
The BrightRock team
We've followed up with our service team to ensure that your complaint was investigated and resolved. While we initially received the go ahead from your financial adviser to activate the quote, we shortly thereafter received feedback that the policy should be cancelled. Our service team has confirmed that the policy has been cancelled, as requested, and that we sent communication to both your financial adviser and you to confirm. We do hope that your concerns have now been resolved - please don't hesitate to contact your independent financial adviser or BrightRock's contact centre if there's anything else we can assist with.
Kind regards
The BrightRock team