AV
Andre V
1 reviews | Active since Oct 2019
08 Oct 2021, 08:54
BrightRock Claims nightmare
It is impossible to get hold of anyone in the Claims department of BrightRock. I tried phoning ,email and even requested a call back., I submitted a claim in August 2021. Still waiting for any feedback. Did not receive a claim acknowledgement. No update on progress. Really unhappy with the choice I made in switching to BrightRock.
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Replies (7)0
Replies (7)
BrightRock's replyOfficial
08 Oct 2021, 09:18Hi Andre, we are sorry to hear you have had a negative experience. Please provide us with your policy number so that we can investigate further. Please also supply a preferred email address and phone number where we can reach you. Kind regards, The BrightRock Team
BrightRock's reply08 Oct 2021, 09:18
Official
Hi Andre, we are sorry to hear you have had a negative experience. Please provide us with your policy number so that we can investigate further. Please also supply a preferred email address and phone number where we can reach you. Kind regards, The BrightRock Team
BrightRock's replyOfficial
08 Oct 2021, 10:01Thank you, we have escalated this internally and someone from the team should be in touch soon. Kind regards, The BrightRock Team
BrightRock's reply08 Oct 2021, 10:01
Official
Thank you, we have escalated this internally and someone from the team should be in touch soon. Kind regards, The BrightRock Team
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Andre V's updateReviewer Update
08 Oct 2021, 13:49Still waiting for anyone from the BrightRock claims department to contact me
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Andre V's update08 Oct 2021, 13:49
Reviewer Update
Still waiting for anyone from the BrightRock claims department to contact me
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Andre V's updateReviewer Update
11 Oct 2021, 09:12 Still waiting for anyone from the BrightRock claims department to contact me!
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Andre V's update11 Oct 2021, 09:12
Reviewer Update
Still waiting for anyone from the BrightRock claims department to contact me!
BrightRock's replyOfficial
11 Oct 2021, 09:34Hi Andre, please be advised that we have escalated this request internally, and someone from the team will contact you within the course of the day. Kind regards, The BrightRock Team
BrightRock's reply11 Oct 2021, 09:34
Official
Hi Andre, please be advised that we have escalated this request internally, and someone from the team will contact you within the course of the day. Kind regards, The BrightRock Team
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Andre V's updateReviewer Update
15 Oct 2021, 12:37Received EXCELLENT service from Shelini in the BrightRock claims department. Thank you very much!
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Andre V's update15 Oct 2021, 12:37
Reviewer Update
Received EXCELLENT service from Shelini in the BrightRock claims department. Thank you very much!
BrightRock's replyOfficial
15 Oct 2021, 13:04Hi Andre,
We are happy to receive such positive feedback. This is excellent!
Kind regards,
BrightRock.
We are happy to receive such positive feedback. This is excellent!
Kind regards,
BrightRock.
BrightRock's reply15 Oct 2021, 13:04
Official
Hi Andre,
We are happy to receive such positive feedback. This is excellent!
Kind regards,
BrightRock.
We are happy to receive such positive feedback. This is excellent!
Kind regards,
BrightRock.