1 reviews | Active since Jul 2018
Brightrock Claims Nightmare :(
My broker convinced me that Brightrock is the best choice just over a year ago. We signed up and now I am regretting changing from Discovery to Brightrock. I broke my leg 3.5months ago. We are busy with a loss of income claim, which is on going for nearly 6weeks. Silly me, trusting my broker I never read the fine print: If your policy is, less than 2 years old and you claim they will scrutinize your entire medical history for the past 5 years. I am running around trying to get doctors consultations, x-rays etc. for EVERYTHING NOT RELATED TO MY BROKEN LEG. Brightrock will only consider my claim once they have FULLY checked my entire history to make sure I did not lie on the original application. When I asked my consultant at Brightrock why this was not done when I originally app**** she said they only very the information when one submits a claims. I cannot see what a Dr visits in 2012 or x-rays in 2014 where no follow up treatments were needed has to do with a freak accident in 2018. Again, I have been told that it is policy and if they see we did not disclose EVERYTHING on our application, they will proceed to cancel our policies with them. Not what I expected… Very disappointed in the way this is being handled by Brightrock.
Dear Louiseb
I'm so sorry to hear about the delay in finalising your claim. I have been in touch with our claims department, and they have confirmed that your claim was approved earlier today and that payment will be made shortly. They will be in touch with you directly with the details of the payment. Meanwhile, we are investigating why it took so long to finalise your claim and will provide you with feedback shortly.
Kind regards,
Amanda @BrightRock
Dear Louiseb
I'm so sorry to hear about the delay in finalising your claim. I have been in touch with our claims department, and they have confirmed that your claim was approved earlier today and that payment will be made shortly. They will be in touch with you directly with the details of the payment. Meanwhile, we are investigating why it took so long to finalise your claim and will provide you with feedback shortly.
Kind regards,
Amanda @BrightRock
Dear Louiseb
As promised, we’ve looked into the reason for the delay on your claim and our claims team will be in touch with you to provide you with more detailed feedback. The reason for the delay was that we were awaiting information in support of your claim, as well as information on your past medical history.
When we assess claims for policies that have been on our books for less than two years, we validate the information that was provided to us at the time of application. This is a standard risk management process in the insurance industry. Some insurers actually have a five-year validation period, but the majority – like BrightRock – have a two-year period.
Unfortunately, the process of gathering this information does sometimes take time, especially where we are reliant on third parties to provide reports. If we receive all the supporting documents for a trauma claim like yours, we will make our claims decision in the interim without waiting for the medical history. In your case, however, it took longer than usual for us to receive the information in support of your claim. Once the details in support of your claim were received, we were able to pay your claim.
Our sincere apologies for the delay and best wishes for your recovery.
Kind regards,
Amanda @BrightRock
Dear Louiseb
As promised, we’ve looked into the reason for the delay on your claim and our claims team will be in touch with you to provide you with more detailed feedback. The reason for the delay was that we were awaiting information in support of your claim, as well as information on your past medical history.
When we assess claims for policies that have been on our books for less than two years, we validate the information that was provided to us at the time of application. This is a standard risk management process in the insurance industry. Some insurers actually have a five-year validation period, but the majority – like BrightRock – have a two-year period.
Unfortunately, the process of gathering this information does sometimes take time, especially where we are reliant on third parties to provide reports. If we receive all the supporting documents for a trauma claim like yours, we will make our claims decision in the interim without waiting for the medical history. In your case, however, it took longer than usual for us to receive the information in support of your claim. Once the details in support of your claim were received, we were able to pay your claim.
Our sincere apologies for the delay and best wishes for your recovery.
Kind regards,
Amanda @BrightRock
Dear Louiseb
As promised, we’ve looked into the reason for the delay on your claim and our claims team will be in touch with you to provide you with more detailed feedback. The reason for the delay was that we were awaiting information in support of your claim, as well as information on your past medical history.
When we assess claims for policies that have been on our books for less than two years, we validate the information that was provided to us at the time of application. This is a standard risk management process in the insurance industry. Some insurers actually have a five-year validation period, but the majority – like BrightRock – have a two-year period.
Unfortunately, the process of gathering this information does sometimes take time, especially where we are reliant on third parties to provide reports. If we receive all the supporting documents for a trauma claim like yours, we will make our claims decision in the interim without waiting for the medical history. In your case, however, it took longer than usual for us to receive the information in support of your claim. Once the details in support of your claim were received, we were able to pay your claim.
Our sincere apologies for the delay and best wishes for your recovery.
Kind regards,
Amanda @BrightRock
Dear Louiseb
As promised, we’ve looked into the reason for the delay on your claim and our claims team will be in touch with you to provide you with more detailed feedback. The reason for the delay was that we were awaiting information in support of your claim, as well as information on your past medical history.
When we assess claims for policies that have been on our books for less than two years, we validate the information that was provided to us at the time of application. This is a standard risk management process in the insurance industry. Some insurers actually have a five-year validation period, but the majority – like BrightRock – have a two-year period.
Unfortunately, the process of gathering this information does sometimes take time, especially where we are reliant on third parties to provide reports. If we receive all the supporting documents for a trauma claim like yours, we will make our claims decision in the interim without waiting for the medical history. In your case, however, it took longer than usual for us to receive the information in support of your claim. Once the details in support of your claim were received, we were able to pay your claim.
Our sincere apologies for the delay and best wishes for your recovery.
Kind regards,
Amanda @BrightRock
Hi Louiseb
Once again, my apologies on BrightRock's behalf for the delay and unsatisfactory service experience with your claim. I have shared your message with our claims team and our complaints officer to ensure you receive feedback.
Kind regards
Amanda @ BrightRock
Hi Louiseb
Once again, my apologies on BrightRock's behalf for the delay and unsatisfactory service experience with your claim. I have shared your message with our claims team and our complaints officer to ensure you receive feedback.
Kind regards
Amanda @ BrightRock