Brightrock claim disputes

Our Financial Advisor advised me on Brightrock and there products while I had a Hollard Funeral policy and gave us quotes on Funeral and Life Cover for our family which we took .On the 11th August our 5year old daughter Zivah Cable died suddenly. Upon claiming our Advisor came back informing us that the claim was denied because we havent been with them for a year. Our advisor informed us the waiting period for natural causes are 8mths and now they saying it's a year. Now 2weeks after our claim was declined they come back asking for an Autopsy report implying that she (my daughter) had a prediagnosed condition and that we are being **********. No sensitivity for what we are dealing with or respect for the clients loss .This is hard enough having to deal with our sudden and unexplained death of our little girl, now we have to deal with such unprofessional and insensitive bureaucrats.I have send a email with no responds requesting feedback immediately.We have paid our monthly premiums and at no point expected this insensitivity and ********* practice.Policy number ********** 59 .

Regards Beverley Cable