BrightRock Claim

I have had such bad experiences with Brightrock!!!! I have submitted a claim mid June 2021, it is now 30th August 2021 and still no feedback. I have made a lot of calls myself to enquire about the progress of my claim. I was told they were waiting for 5 years medical history from my doctor. I eventually contacted my Dr and after several painful phone calls to them eventually got the Dr to send his report.

When I called in again they are now waiting for medical history from Sasolmed - I don't even belong to Sasolmed, yet they say they emailed Sasolmed end of June and left it at that. I called again to advise that Sasolmed has nothing to do with my medical aid, eventually the consultant transfers me to the Assessor as they are the only ones who can answer me, after holding on for a couple of minutes, the call gets cut off.

I called again and like every other time the claims lines are busy I need to call back.

Does it really take this long to sort a claim out, surely someone has to follow up on it. It is dragging on for 3 months now.

I have been diagnosed with Cancer and this really puts on more stress which is so unnecessary. There are medical bills to be paid and I go into hospital next months for the OP. Surely they should be more efficient, taking into account how efficient they were when we signed up with this policy which I am now regretting.