AD
Adriaan D

1 reviews | Active since Sept 2018

07 Sept 2018, 18:35

Brightrock and Capital Legacy poor service

I urge everyone that is considering opening a policy with Brightrock and Capital legacy to please read all the reviews. I have only received service of the worst kind imaginable. The agent that helped me with my policies was untruthful with information about claiming etc. I paid faithfully until unfortunate events lead to me having to enter a claim. I was within conditions allowing me to claim but I was told that there are a lot of other information that I wasn't told when opening my policies. I was left with a huge amount of medical and personal bills to pay due to an accident that lead to hospitalization and loss of income. When contacting the relevant agent with regards to the irregularities in my policies I was left unanswered and received very poor, arrogant and *********** service. They have no interest in serving the policy holder in any way whatsoever. I have sent countless emails and called to cancel my policies but to no avail. They still attempt to deduct money from my account. Please beware of these unproffesional companies.

0
Replies (2)
BrightRock
BrightRock's reply10 Sept 2018, 08:59
Official

Dear Adriaan D

I'm so sorry to hear that you've had poor service and struggled to cancel your policy. We are investigating your complaint as a matter of urgency and will be in touch with you to resolve the matter urgently.

Kind regards

Amanda @ BrightRock

BrightRock
BrightRock's reply10 Sept 2018, 09:48
Official

Dear Adriaan D

Please could I ask you to send me your full name and surname by email or direct message, so that we can fully investigate and resolve your complaint? You can send your details to ***

Many thanks,

Amanda @ BrightRock