Bad service at claims and dishonisty.

I am the Policy holder and my name is Stephan Mandy – *** with BrightRock. My broker has been dealing with this person Tom Osborne a Distribution Executive at Brightrock Distribution Services from the Cape Town branch. My broker has been trying to contact him by sending mails and calling his office and even calling him on his cell, with no response and the broker today has now sent off all the claim documents to the Ombudsman.

I am very unhappy with Brightrock and this person who gets paid to do a job and keep there clients happy, and this has not been happening. Please Brightrock are full of promises and no deliveries. I have been trying to sort out this claim since June last year and still nothing we have been thrown from left to right and nothing gave them seven days and still nothing looks like they get paid to lie and ignore there clients.

I hope that someone that is in a higher position will read this and just see what type of people work for this company.