Bad bad very bad business.

Brightrock is most definitely the worst company when it comes to service delivery and communication. I registered a claim in December 2020 that they have paid out after lots of problems with one of their registered financial advisers who wrote me a wrong policy. After a huge argument with her about the work that I'm doing for the past 42 years, she was trying to tell me what a millwright is suppose to do. I wrote an e-mail to Brightrock informing them that she was not my financial adviser anymore. They ignored met completely and kept on sending all communication to me, through her. She never sent that to me because she was spiteful. That is where my current problems started. My first claim was for psoriatic arthritis. Brightrock paid out for only two years because they said that I recovered from that. By the way, you can never recover from arthritis. In Oct 2022 I was diagnosed with a new condition - Osteoarthritis and other injuries to my shoulders.When I put in a new claim for that, Brightrocks claims department rejected my claim with the reason that they have paid me already out for arthritis. They never informed me before that they wil not pay for arthritis in general anymore. So I had 90 days to request them to review their decision. I did that just after I had received their decision. Now they just ignore me. After numerous e-mails and phone calls, they still haven't given me an answer. After sending a complaint to their customercare department, a lady from their claims department called me to find out what my problem was. When I made a remark that I would not be able to claim for anything anymore because they will connect everything with arthritis, she confirmed that. So, they have taken premiums for future claims for the last 27 months, knowing that they take my money and will never give me anything for that. When I asked the lady that phoned me if my assumption is correct, she also confirmed that. She then said to me that they can change my policy to a life cover. NEVER. They will not pay me out any claims anymore because I was medically borded, they know it, but still take my money every month. Believe me, this company is bad and going an extra mile not to honer their promisses. Don't even think of doing business with Brightrock. They are bad for business and not interested in helping you. They just want your money.