Appalling and ********* service delivery from Brightrock

• Since August 2019 we have been awaiting feedback from Brighrock regarding payment of a sickness benefit. • I was put on sick leave for 2 weeks • I followed all the processes that needed to be followed • Since my submission of my claim I have had significant unprofessional behaviour displayed by Brightrock. • All blood work and information they requested was submitted but Brightrock has been manipulating me and my doctors room by saying they have not received blood tests and the medical team kept requesting different kinds of information as if they were looking for any reason not to pay out. • The Brightrock medical team even began questioning my doctor’s diagnosis even though blood tests results were provided to support his decision. • Speaking to call centre/assessors/team leaders has revealed significant unprofessional service delivery. I have spent a significant amount of money phone calls with unfruitful outcomes. • Information has continually been requested and re-requested without any significant outcome. • Now moving into the 7th month of trying to receive amicable resolution to my claim I have decided to move to another service provider and to inform Brightrock that I will not be sending any more information to the medical team as everything that we could possibly send to make a decision has been sent. • After the aforementioned communication I was informed that my case had been escalated to management. • My last follow up I was informed that my case has now moved on to an independent medical practitioner. I am also lodging a complaint with the Ombudsman. • I am most disappointed and have lost all confidence and respect for Brightrock. • The attempts to receive my sickness benefit payout has been a nightmare. • I know this is not a major life cover claim but merely a 10 day sickness benefit claim. • I’m still waiting…