3 months to process a claim?

I joined Brightrock after Liberty Life dragged its feet so hard, I had to resort to Hello Peter to even get a claim going. It seems the same thing is happening to me again. <br> <br> I lost my job due to a diagnosed medical condition in December and submitted a claim shortly after. 3 months later Brightrock still hasn't even accepted/refuted a claim that is supposed to conclude after a month...<br> <br> Brightrock also:<br> - asked (repeatedly) for documents already supp****<br> -failed to note that initial documents supp**** at the outset 3 months ago required further documentation<br> - demonstrated a complete lack of knowledge of the case & the medical condition <br> - demonstrated a tangible disdain for my claim & made me feel like a *****. I've had employees suggest to me on the phone that my claim is illegitimate; after its legitimacy was confirmed by medical report, I then had an email telling me that it's a problem that I claimed so soon after I started the policy. <br> <br> Perhaps the reason Brightrock is \cheaper\" as stated here http://hellopeter.com/discovery-life/complaints/shocking-service-misinformation-overcharging-*** is that it strategically fails to pay its customers out on legitimate claims."