The Worst Service Ever

<p>On the 31st March 2017 i bought a fridge (SANSUI 500L SIDE BY SIDE FRIDGE FREEZER BLACK MIRROR SFR500BM) for R 4,150.00 from Brightest Star Electronics, they said delivery takes place in 1-2 days. After the second day i made numoures calles to them cause i havent received the item i paid for in full, and Betty Jacobs the lady that deals with the orders told me that i musnt worry there was maby a delay or something, then she told me to make contact with the couriers they are using Sprint Express Courier and i spoke to Paul on the 3rd April 2017 he told me they had problems with customs etc and said i had to pay him R950 for Insurance of Goods thats 100% refundable on delivery. On the 4th April 2017 the courier emailed me stating the delivery of your item have been reschedule for today, you are to pay R500 for custom clearance and in the begging there was nothing said about paying this R950 for Insurance and the R500 for custom clearance and i payed him the money immediatly. The next day i was waiting for this delivery that was scheduled for R16:30 and nothing and no one came out, after that i tried calling both Betty and Paul sometimes no answer from both after the 5th day Paul completely turned off his phone and disappeared. I got really angry and finally got hold of Betty after a few days on the 12th April 2017 i got hold of Betty via telephone and she apologised to me and told me that everything went wrong with the delivery of the item etc. They are gonna process a refund and it takes 30 days for them to process it. I waited for the 30 day to go by and today the 5th May 2017 I still havent received my R5600 from Brightest Star Electronics, when i called her on the 2nd May 2017 i asked her how far they are with the refund she rep**** with a agry voice and said they still busy i must wait she will contact me. Today the 5th May 2017 i called her again and when she answered and said hallo when she heard my voice she put the phone down when i tried calling back a few times she doesnt pick up. I am really very dissappointed and very angry cause I dont know what to think im worried about getting my money back.</p>