REFUSING TO GIVE US OUR REFUND

WE HAD PAID HALF THE FEE (R20 000) ALREADY FOR A PARENT VISA TO GET OUR PR TO GO TO AUSTRALIA WHEN WE REALISED WE WERE GIVEN THE WRONG INFORMATION BY OUR CASE WORKER AND SHE ALSO HAD A BAD ATTITUDE. MY EMAILS ASKING THEM FOR THEIR REGISTRATION NUMBER NEVER GOT ANSWERED AND I STARTED TO BECOME SUSPICIOUS. I THEREFORE DID SOME RESEARCH AND FOUND OUT THAT THEY USED TO BE CALLED GLOBAL VISAS, THEY HAD BEEN ON CARTE BLANCHE ETC.... I HAVE ASKED FOR OUR MONEY BACK AND OF COURSE THEY ARE REFUSING TO REFUND US. WE ARE GOING TO GIVE THEM ENOUGH TIME TO REFUND US AND IF THE FAIL, WE SHALL CONTACT OUR LAWYER.