IXP, Brighter, The immigraion office ARE ******

I paid them and have been battling since August 2014 with them. They are quick to collect money. They don't want to refund, they don't pick up the phone, they don't respond to emails. As I have been battling so much I \created"an new profile on the website - within 1/2 hour a consultant contacted me. And then had the audacity to want to the immigration on \""the side\"" if I pay his private bank account. So Carol and Duncan claimed that this will not happen. Undertook to submit my final applicantion. But they don't respond to emails or calls. They are ******!!!!"""