Absolutely no Business Ethics!!!

This company point blank refuses to answer my emails when I requested a refund. They are just out for your money and the service they provide is actually not necessary! I paid the deposit on the Friday and due to a family crisis that occurred over the weekend I emailed them on the Monday to cancel the immigration process. Literally no work was done from their side and I cancelled within the 7 day cooling off period - as outlined in the consumer protection act!!<br> <br> I received chilly responses if any - until eventually I got an email asking me to reconsider and asking if there were any other reasons apart from the death in my family why I would not be continuing with the process. At the time of my initial email there were no other reasons - I genuinely could not continue with the process and I let Brighter Visa's know literally 2 days in!! After I explained I was very upset with how I was being competely ignored as soon as they realized they couldnt ***** any more money out of me - suddenly the \wonderful"customer service I had experienced was gone!! They will not even give me a reason as to why I will not be refunded! they just dont respnd. DO NOT USE BRIGHTER VISA'S. *******!!"""