Bad service and not delivering as promised

Ordered online PDF/token product. Information as to what the next step is was not conveyed. After some time I phoned the and spoke to store manager who bluntly told me that it will come through within 72hours. So I decided to wait it out and after 72hours and no product I had to phone them again. This time Waheid provided feedback that it will be done by this afternoon. No excuse or apology... I won't be making use of them again.