BAD DISHONEST SERVICE

I ordered a book through Brightbooks on 01 April 2020. By mistake, I paid twice. I immediately informed them and cancelled the second order by 02 April 2020. They requested my banking details on 03 April and I sent them on the same day.

It was quiet since. I enquired on 08 April and was told my refund was sent to accounts. On 03 May, I enquired again because it was quiet. No one responded to me, I enquired on 05 May. still no response. I enquired on 06 May and the response was that it's waiting for authorization from the Finance Manager. On 11 May(yesterday) I enquired again and there was still no response. I enquired today again (12 May).

It's either someone is slacking in that company, or they feel my refund is not important or they simply do not refund people their money. I do not know what they do with people's money.

How does it take 1 and half months to refund a client, it can even be more because I still do not have my refund and they are quiet on me. Their service is very poor. I do not recommend them because should you need a refund you will run after them and feel powerless because they are the ones who have your money. They were responding so quickly when I was enquiring about their order process but since the refund issue they do not care.