Terrible Service and Quality

I moved into a house which has 7 identical Bright Star products. The driver of the one packed up and I contacted Bright Star to inquire about a replacement driver. They mentioned that they have sufficient stock, however I must order via one of their distributors, all good and well. I placed an order via Brights Plattekloof for 4 drivers (some spares). After numerous follow ups (with Brights and with Bright Star) it still took a month to get my order to Brights (which I already had to pay in full beforehand). When I got to the store they delivered the incorrect model. I had to return the next day when they corrected the order. When I installed the first unit it was faulty as well. The other 3 I ordered seemed to work fine. In short these products seem to be of poor quality and their service/response times are not acceptable. The only reason why I did not give 1 star is the fact that the call center and sales staff is helpful, however they do not contact you back as promised.