UNHAPPY

I have no idea how Bridge Debt ended up on my credit report as I have never received any loan from them. And this is affecting my credit score. As I was checking it says I did the loan on 31 July 2021 and I don't even know anything regarding them. I call their offices as this is ******* and the matter has pre-scribed and still shows on my credit report. The lady just says because it has pre-scribed, they will remove it I must send them a mail than in 2 weeks it will be taken off. The e-mail they give is wrong please advise what I can do.