"Leather Belt"

I didn't even want to rate a star, if there was a minus rating, I would've selected it. I can't even explain by how disgusted I am about this company. Ordered an engraved "leather" belt from them for R505 with shipping costs for my fiancé's birthday. It was quite quick I'll give that and the service was also great at first. I received the belt and gave it to him, after literally one day of wearing the belt, the belt was damaged, if it was a leather belt, it would've never been damaged trough the pants that you are wearing... The other thing that upset me was the fact that this belt was purchased at Jet, I went to make sure of my facts, took photos, the very same belt for R79.99 - Bonded leather. If I knew this is the type of product I would get, I would've bought the belt myself and go to someone to engrave it, hell I could've asked my cousin to do it for me. I've send the first message with a photo of how the belt looks saying that I wasn't happy at all, it isn't real leather. They read the message and didn't reply. I've send a second photo standing in Jet , the exact same belt with the price tag, saying I please request a refund as I'm not at all happy, and it's not leather. Their reply was, it is a leather belt, it has the leather stemple on the inside, they don't do refunds especially on personalized items. My reply to them was that it is bonded leather, if I wanted to do it like that I would've done it. It's a birthday present and he can never wear the belt again, no person will be happy with this and the price, I requested refund again, and that they will make an exception. My message was just ignored. Today I've send a message again asking for feedback on the situation and for me as a client, it's very bad service from them as they asked for my feedback about the belt, when I gave them feedback this is how they handle it? and not responding to me? No where in our chat or invoice was there stated their T&C's . They responded with they did give me feedback and did explain the t&c's and that I gave it to my fiancé and accepted it and now that it's damaged I want to lay the fault on them - although if it was real leather it would've never resulted in the way it did. Again "No refunds for personalized items" they said. They never explained the T&C's to me. There is a major difference between leather and bonded leather, bonded leather isn't even leather. I feel that this was ***** to be honest to charge me R395 for an engraved belt, and they purchased the belt for R79.99 and it's not a leather belt, as they advertise it as a leather belt. I'm disappointed in how they do these things to people. I won't recommend this company to anyone. I'm really not a person that likes to complain, or make life difficult or create unnecessary issues, but I feel people need to know this, to not make the same mistake as I did. This makes me scared to order anything online, to support any small business or to support anyone online business - you rather go to a place you know and be happy. Lesson learned.