Terrible service on my wedding day

I had made the unfortunate mistake of choosing Shireen Singh of Bridal dreams to do my hair, make up and dress me up for my wedding. Firstly, she booked to do another bride directly after me (this bride being 60kms away from me) so she rushed the entire time she was with me and even asked me to \finish up putting up my accessories on my own cause she is late"- surely the onus is on her to not overbook. In addition"