1 reviews | Active since Jun 2015
Terrible Service and quality.
Shocking service. Even tho they tried to 'go out of their way' to fix major issues with my dress they failed to have it ready in time. My dress was not complicated. I went to see Fadelah 6 weeks prior my wedding date. 5 days before the date the dress wasn't ready. It was a stressful event and I had to do fittings every day the 5 days prior to the date. On the day when we had to leave, it wasn't ready. I had to go back Twice and picked it up eventually. At that point the only thing that mattered was that it fit. Only afterwards on my photos I saw where all the faults were. They just pulled up their shoulders. Its totally shocking and absolutely unacceptable.
You must see the responses I received.
"Hi unfortunately we can not give any refund of any issue as you already had the dress on for your wedding. You sould have said something then when you came for your fitting and should have said you are not happy with the dress. I have went way out to help you and if I had not fix the matter then I could have given the money back but the problem was fix"
NOT once did I ask for a full refund but some compensation. I was supposed to collect my dress a week prior to my date which didn't happen and THEN I had to fit the dress at midnight at my home 1 night before leaving to our destination. The day of departure I met with Fadelah at 11AM, dress wasn't ready, I left and went back at 3pm, being LATE and stressed and rushing. Now I get a response like THAT! I am furious! Just shows you what type of business they are running. Yes I WORE the dress because I had NOTHING else to wear! I paid for this dress which should've been ready in advance. No apology even after giving image proof of faults. SWAK! No response or feedback. I HAD TO FOLLOW UP numerous times. Ridiculous. Word of mouth is more powerful than what some people might Think.