Bridal Aisle? More like Bridal Hell!

I have never, in all my life dealt with such an unprofessional team with a true "I don't give a f*ck" attitude. I am blown away by how Bridal Aisle operates. I am not a nasty person, and I give everyone another shot but I have tried to handle this with Fadelah and honestly it has been made abundantly clear that I, as a customer mean nothing. I have been disappointed over and over again, after giving them multiple chances to prove themselves, however I am now left with no choice but to leave a review, for the next Bride to be who may come across this store.

1st - the Ties... I ordered 3 ties (1x skinny and 2x Bow) and paid in full after being told they only require a couple of days to make up. After not 1 but 2 attempts at making these ties, I received them 1 day before the wedding skew and covered in oil marks!

2nd - the Dress... Also paid in full and requested a cap sleeve be added as per our first meeting last year September where I was told it would be an easy add. They bought on Faiza (The seamstress) to action this and it was a struggle, I was cancelled on twice and I heard every excuse in the book. Fast fwd to the Thursday (2 days until my wedding) I received my dress, with the old straps still hanging on the inside of the dress, the bottom hem skew, not to mention the rip by the empire line. Still I took a breath and carried on, as I was not going to let this ruin the day. On my wedding day when trying to utilise the "loop" on the dress to lift the bottom up from the ground, it snapped almost immediately. After the wedding I (Like any other bride) sent my dress in to be dry cleaned, and not 1, but 7 dry cleaners refused to touch the dress because it was not over locked and would fall apart the moment they tried. I now at my wits end contact Fadelah and not an ounce of remorse. She has her money and she does not care otherwise.

3rd - The belt/Ribbon... I brought a belt (a piece of Ribbon actually) from the store as the waist had not been taken in as it was supposed to be and at this point I was just frustrated and wanted to make sure I actually had a wedding dress to wear (considering I spent over R10k with these people), the cost for this ribbon was R600 and you bet I was expected to pay (No freebies here). However this belt was also filthy, with oil marks.

I, along with the help of my mother and sister managed to clean what we could up, and the belt hid the rip. My husband ran around and finally found some ties at Truworths Fashion (For half the price I might add).

My point is that after the amount of money I spent at this store, and the trust I put into these people I was let down horribly. I was forced to pay in full yet settle for half, which is not fair to anyone, let alone a bride who has dreamed of this day AND HER DRESS since she was little and has paid for just that!