Disgusting Service

I am absolutely disgusted in the level of service I received from Breytenbach Glass especially from Johan. A week ago I saw Johan who said that he could assist me with my bathroom mirrors. He said that I should just confirm and they will be able to assist me in a week (this week). I sent several emails and called several times and he kept on promising to respond and never did. After a week now I finally got through to him (the receptionist even knows my voice when I call now I have followed up so many times), Johan started arguing with me saying that he has many other projects that are priority and much more important than assisting me. I told him that he must remember that I am the customer and if he just mentioned that they were too busy (which he did not, he said that they would install this week) and that if he just communicated with me (which he did not - he ignored me for a week) I would have found someone else. But instead of even responding to my emails or phone calls he just ignored me. I could have gone somewhere else and already have had this done and at least been treated fairly. Breytenbach Glass - I will not recommend you to anyone, you seriously need to learn the importance of the customer and the damage service failure and word of mouth can have on your business and reputation, it is not acceptable (never) to argue and shout at a customer and especially not at a lady. Communication is key. If you cannot assist say so, don't promise to assist and then ignore the customer and then treat them like dirt. Absolutely disgusting!