SHOCKING SERVICE

<p>I bought in a coffee machine for repairs to the @HOME Store in Tableview on the 25 Jan'17. I was told the entire process would take a month. 2 weeks after booking in the machine I was called by Engela informing me of the costs to repair. I instructed her to proceed and was told I would receive the unit back in 2 weeks. After hearing nothing I called on the 6th of March to be told by Engela that the machine would be arriving within the week. I went into the store today expecting to collect but to my horror was informed that the machine is still with the repairer and not repaired. Clearly someone in your department has dropped the ball, how is it possible that you allow the unit to sit with you without following up? If I never followed up it would still be gathering dust. If you going to offer repairs at the very least you should be monitoring the repairs of each and every unit and not let them sit until your client asks for it. Please get this unit fixed asap and send it back with overnight courier and discount the bill. I'm offering this piece of advice as I suspect you theory on customer service is severely lacking. </p>