Breville Appliances - Bad after-sale service

I invested in a Breville Coffee Machine (Café Venezia) a couple (2) of years ago, the salesman at @Home that time bought it under my attention that it is a high quality Australian product and assured me that the product and after-sale service is excellent. On 24 February 2019 I took it to @Home Somerset Mall because the on/off switch was faulty and the o-rings leaks. I asked them to overhaul the machine. After several visits to @Home I have still received the machine and the feedback I receive is that the machine is still with Breville Appliances!!!

Could someone please revert back to me.