Questionable Practices and Poor Maintenance

Item: Bregan Properties
Rating: 1

Hi, I have recently just moved out of a Bregan Property in Midrand, St George Complex, 30 May 2016. Bregan has decided to withhold over 50% of my deposit stating that they needed to paint the bedroom walls, change light bulbs etc. The bulk of the money went to painting the bedroom walls, which was over R2300. They also said I did not send them my inspection document. I sent this inspection document 2 days after moving in, they clearly did not check their emails, so I forwarded them back the email I sent last year. In my email I had noted the walls as "fairly okay". They say by noting that I accepted that the walls were in good condition, besides they had painted the walls just before I moved in. I told them in no way does “fairly okay” mean the walls were in good condition, and that those walls were not freshly painted before I moved in else I wouldn't have used “fairly okay”. It's is completely unfair for me to cover the full cost of the painting when the walls were not freshly painted when I moved in. They again charged me for tightening a towel rail. The turn of events came when they decided to refund me for that towel rail, an amount of R57. What is surprising is that in my inspection I had also noted this towel rail as "fairly okay" like I did the walls. But now they are choosing to refund me for the rail and not the walls? Did they figure it is better to part with R57 as opposed to R2300? They said they had spoken to their lawyer and he agrees with them, he will send a letter. This letter is still being drafted, the drafting started last week Monday (27 June 2016) and I am told I need to give them another week. What kind of letter takes 2 weeks to draft? I also raised concerns to the invoice they gave me which detailed everything they charged. This invoice had 14% VAT added onto each item. Yes their maintenance company is allowed to charge VAT since they have a VAT registration number but I couldn't find the provided VAT number anywhere! I've asked for those individual invoices 3 times already and still no response, I wanted to check if they charged me double VAT because then that would be *******. All this is very *****. The maintenance is really terrible! Once you move in a Bregan property they couldn't care less about you. I emailed them countless times form last year up until this year explaining to them the poor condition of their apartment, that everything was falling apart and I got no response. Bregan's service leaves little to be admired, it is extremely *****! I will make sure I follow this through; such dealings cannot just be ignored.

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