Agents are all about money; they don't care about the customer

<p>Hi,</p> <p> </p> <p>I moved to Midrand in January. I used Bregan Properties (Wimpie Dempsy) as my agent for finding the place and entering into a lease contract, which was initially for a year. Upon moving in I reported a few defects in the apartment that had to be fixed within 30 days after reporting them (Those were the terms of the contract). </p> <p>Within less than a month of moving in, my house mate and I went home for the weekend, only to come back on the Sunday to an apartment with broken cups and missing laptops, external drives and cellphones. We reported it to the cops, who did absolutely nothing are still going to "get back to us, till this day". Don't get me wrong, I do not blame Bregan for the break in but what I am blaming them for is what I will be mentioning next. Aday after reporting the break in to the police, we requested that the agent, as our landlord, up the security by at least installing a burglar door on the sliding door. Guess what my "trusted" agent who promised and asked that we refer all matters to him said; He said that we should refer the matter to the Bregan offices as he is unable to assist us.</p> <p> </p> <p>OH WOW. It was all fun when he made the promises of that every issue should be refered to him and he will assist but instead in all instances where we tried to contact him, he always referred us to the Bregan offices. I find it funny that a person designated to be your agent, is unwilling to help and assist you, yet come end of the month you get reminders of the rent that is due.</p> <p>When we realised that nothing is going to be done about our safety, we eventually decided to fill in a notice and move out. We did exactly that so end of February 2016, we wrote a letter and submitted it as we were planning to move out exactly two months after that, sticking to the terms of the contract. No one responded until in April when an agent by the name of Judy decided to show up on a Sa****ay without even informing us in advance, with a potential lesee to view the place. Mind you, the agency sent the maintenance people to come and fix the defects an hour before the agent pitched up. </p> <p> </p> <p>I have eventually been able to move out. I called on the day of moving out to postpone my move to a later time of the day but instead the agent (Chris) was so rude that he just started shouting without even asking the complex name or who he was speaking to. </p> <p>I just wish they would treat their customers better and they would put our needs before their greed.</p> <p> </p> <p>I have since moved out and awaiting my deposit and I am not getting any response from Bregan Properties.</p> <p> </p>